3kok Privacy Policy – Your Data Is Safe With Us

3kok User privacy is our highest priority. This Privacy Policy explains how 3kok collects, uses, stores, and protects your personal information. It applies to both our website and mobile app.

We believe your data belongs to you. That's why 3kok never sells your personal information or shares it with third parties without your consent. Every data processing activity is carried out for a clear purpose and on the basis of your consent.

If you still have questions after reading this Privacy Policy, please contact our support team — we are always ready to assist you in Bangla.

3kok collects information from you in various situations. The categories are explained below:

We only collect information that is genuinely necessary to provide our services. We do not ask for any unnecessary personal data.

3kok uses collected data only for specific, limited purposes. Every piece of information you provide has a defined use and is never repurposed for anything else.

• Account Management: Your personal information is used to create, manage, and verify your 3kok account.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Service Improvement: Usage patterns are analyzed to improve the overall user experience.
• Security Assurance: Device and behavioral data is reviewed to detect and prevent fraud and unauthorized access.
• Legal Obligation: Records required by regulatory authorities are retained in accordance with their requirements.
• Contact: Important updates, security alerts, and service-related messages will be sent to you.
• Responsible Betting: Unusual betting patterns are detected and users are alerted accordingly.

3kok retains your data only for as long as necessary to provide our services or to meet legal obligations.

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: Even after account closure, certain data may be retained for up to 5 years for legal compliance purposes.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years.
• Log Files: Server logs are retained for a maximum of 90 days, after which they are automatically deleted.
• Communication Records: Support chat and email records are retained for 2 years.

Once the retention period expires, 3kok securely deletes or anonymizes your data so it can no longer be linked to you.

3kok does not generally share your data with third parties. However, it may be shared in the following limited circumstances:

• Payment Providers: Information necessary to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Identity Verification Services: Information may be shared with a KYC service provider for account verification purposes.
• Legal Authority: Data may be disclosed in response to a lawful order from a government or regulatory authority.
• Fraud Prevention: Limited information may be shared with security partners to help prevent fraud.
• Business Changes: In the event of a merger or acquisition, your data may be transferred after you have been notified in advance.

All third parties with whom data is shared are contractually bound to meet our privacy standards.

3kok's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your platform experience.

You can manage or reject cookies through your browser settings. However, disabling essential cookies may cause some 3kok features to not function properly.

As a 3kok account holder, you have certain fundamental rights regarding your personal data, which we are committed to respecting:

• Right to Access: You may submit a request to find out what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information we hold about you.
• Right to Deletion: Unless required by law, you may request that your data be deleted when you close your account.
• Right to Data Portability: You may request a download of your data in a readable format.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to Object: You can unsubscribe from marketing communications at any time.

To exercise these rights, email us at support@3kok.ws or reach out via live chat. We will respond within 30 days.

3kok uses industry-leading technical and organizational measures to protect your data. Security is at the core of everything we build.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Database Encryption: All sensitive data stored on our systems is kept in encrypted format.
• Two-Factor Authentication (2FA): You have the option to add an extra layer of security to your account.
• Regular Security Audits: Regular system audits are conducted by independent third-party security experts.
• Access Control: Only authorized personnel can access user data, and every access is logged.
• Firewall & DDoS Protection: Servers and data are protected against external attacks.
• Password Hashing: Passwords are never stored in plain text — only an encrypted hash is retained.

3kok strictly prohibits anyone under the age of 18 from using the platform. We take the protection of minors' data very seriously.

• 3kok does not knowingly collect any information from users under the age of 18.
• If anyone registers using a false age and this is later confirmed, the account will be terminated and all collected data will be deleted.
• If we hold any data relating to a minor, it will be deleted upon request from a parent or guardian.
• Accounts suspected of belonging to a minor may be temporarily suspended for verification.

If you suspect someone in your household is using 3kok without permission, please notify us immediately at support@3kok.ws.

3kok may update this Privacy Policy when necessary. Users will be notified in advance of any significant changes.

• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of 3kok after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request.

For any questions, complaints, or requests regarding this Privacy Policy, please contact 3kok:

• Email: support@3kok.ws
• Live Chat: 24/7 support is available directly within the platform.
• Language: Responses are provided in both Bangla and English.
• Response Time: Standard requests will be responded to within 48 hours; urgent matters within 24 hours.